This course is perfect for companies looking to strengthen team performance and reduce turnover—starting with the people who manage and influence the frontline.
In today’s fast-paced work environment, productivity isn’t just about working harder—it’s about working smarter with a motivated, engaged team. This practical course is designed for team leaders, junior supervisors, and anyone in a frontline leadership role who wants to inspire their team and improve day-to-day results.
Participants will learn simple, effective ways to build trust, boost morale, and keep team members focused and committed. The course focuses on everyday actions that lead to better engagement—and shows how these directly impact productivity, service quality, and staff retention.
This course is ideal for:
✅ Front-line customer service representatives
✅ Call center agents
✅ Retail associates
✅Technical support staff
✅ Customer success managers
✅Any employee with direct customer interactions
This course is ideal for:
✅ MQA Approved, HRDC Refundable
✅ Increased productivity and output through higher employee engagement levels
✅ Reduced absenteeism and turnover costs through improved job satisfaction
✅ Enhanced innovation and creativity from actively engaged and empowered teams
✅ Better customer service quality through motivated and enthusiastic staff
✅ Improved project completion rates and quality outcomes
✅ Reduced management overhead through self-motivated, autonomous teams
✅ Enhanced organizational resilience during market changes and challenges
✅ Better talent retention and reduced recruitment costs
✅ Improved company reputation as an employer of choice
✅ Higher profitability through engaged workforce performance
✅ Stronger competitive advantage through employee commitment and dedication
By the end of this course, participants will be able to:
✅ Comprehensive employee engagement framework that directly links engagement to measurable productivity gains
✅ Evidence-based change leadership strategies that transform resistance into enthusiastic participation
✅ Practical communication tools that build trust and reduce workplace uncertainty
✅ Incremental improvement methodology that delivers sustainable results without overwhelming teams
✅ Recognition and motivation systems that maintain high engagement during challenging periods
✅ Actionable planning frameworks for immediate workplace implementation and results
✅ Preventive engagement strategies that address disengagement before it impacts productivity
Available upon Request
60 Hrs
Certificate of Completion
Classroom Online Blended
English, French
Any
Available
✅ Certificate of Completion
✅ Enhanced Leadership Presence – Change leadership skills increase visibility and credibility with senior management
✅ Improved Team Management Abilities – Employee engagement techniques make managing others more effective and rewarding
✅ Better Communication Skills – Active listening and clear explanation abilities enhance all professional relationships
✅ Increased Emotional Intelligence – Managing team fears and building trust develops advanced interpersonal skills
✅ Career Advancement Potential – Engagement expertise is highly valued for management and leadership promotions
✅ Personal Confidence Growth – Successfully engaging teams builds self-assurance and professional competence
✅ Stress Reduction – Creating positive work environments reduces personal workplace anxiety
✅ Enhanced Problem-Solving Skills – Process improvement identification develops analytical and strategic thinking
✅ Better Work Relationships – Trust-building techniques strengthen professional bonds and team dynamics
✅ Goal Achievement Mastery – Action planning skills improve personal and professional success rates
St George Street, Port Louis, Mauritius
info@dnbbusinessinstitute.com
+230 57561873
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