August 3, 2025
The City & Guilds Business Administration qualification (5528) is a comprehensive programme designed to equip learners with practical administrative skills across multiple levels. These qualifications are hybrid qualifications, made up of competence and knowledge units at Levels 2 and 3, whilst the Level 4 NVQ Diploma is competence based Informa Connect. The programme covers everything from basic administrative tasks to higher-level supervisory and managerial skills, with the flexibility to be tailored to specific organizational needs.
Qualification Level: Level 2,3,4
Awarded by: City & Guilds of London Institute
Level 4 Award:
Level 4 Certificate:
Level 4 Diploma:
This course is ideal for:
✅ Level 2: Individuals seeking to gain practical know-how in providing routine and more complex administrative support
✅ Level 3: Those wanting to build on their achievements to gain greater technical and managerial skills
✅ Level 4: Those working in a senior business administration role that necessitates working with autonomy and personal responsibility City & Guilds
✅ People already working in administrative roles looking to formalize their skills
✅ New entrants to the business administration field
✅ Those seeking career progression in office environments
Approved by Mauritius Qualifications Authority
Refundable by the HRDC
✅ Tailored Training: Qualifications can be customized to meet specific organizational needs
✅ Work-Based Assessment: Learning takes place in the actual work environment
✅ Improved Productivity: Staff gain relevant skills that directly apply to their roles
✅ Clear Standards: Recognized benchmark for administrative competence
✅ Succession Planning: Develop junior staff into supervisory and management positions
✅ Reduced Recruitment Costs: Train existing staff rather than recruiting externally
✅ Quality Assurance: City & Guilds external quality assurance ensures consistent standards
Accreditation Number: 601/3607/8
Credits Required: 45 credits total
Guided Learning Hours: 229-351 hours
Total Qualification Time: 450 hours
Qualification Fee: £171.00
Last Registration Date: 31 August 2026
Last Certification Date: 31 August 2028
Assessment Method: Portfolio/Assignment/Evolve
Optional Units Include:
✅ Administer human resource records (Unit 218) ✅ Administer the recruitment and selection process (Unit 219)
✅ Finance and managing information
✅ Health and safety in business environments
Accreditation Number: 601/3608/X
Credits Required: 58 credits total (27 credits from mandatory units and minimum of 31 credits from optional units) FindCourses
Guided Learning Hours: 282-432 hours
Total Qualification Time: 580 hours
Qualification Fee: £218.00
Last Registration Date: 31 August 2026
Last Certification Date: 31 August 2029
Assessment Method: Portfolio/Assignment/Evolve
Mandatory Units Cover:
✅ Understand how to manage an office facility QA
✅ Understand health and safety in a business environment QA
✅ Understand how to take minutes of meetings QA
✅ Understand how to supervise an administration team QA
✅ Personal and professional development planning
Optional Units Include:
✅ Development of information systems
✅ Analysing data
✅ Creating bespoke business documentation
✅ Understand business markets, business innovation and growth, financial management, budgeting, sales and marketing QA
Accreditation Number: 601/3597/9
Credits Required: 57 credits
Guided Learning Hours: 296-389 hours
Total Qualification Time: 570 hours
Qualification Fee: £258.00
Last Registration Date: 31 August 2026
Last Certification Date: 31 August 2029
Assessment Method: Competence-based (workplace evidence)
Optional Units Include:
✅ Implementing plans
✅ Initiating changes
✅ Monitoring information systems
✅ Managing physical resources
✅ Recruitment, selection and induction practice
Available upon Request
Award: 6-8 months Certificate: 9-12 months Diploma: 12-18 months Extended Diploma: 18-24 month
Qualification awarded by City & Guilds
Classroom / Online / Blended
English, French, Creole
Any
Available
Senior Manager positions Department Head / Director roles General Manager positions Strategic planning roles Change management specialist Business consultant
✅ Flexible Learning: Can be delivered in the workplace or simulated working environment
✅ No Entry Requirements: Open to anyone aged 16+ with the potential to complete the qualification
✅ Industry Recognition: Respected qualification from the UK’s leading vocational awarding body
✅ Career Progression: Clear pathway from Level 2 through to Level 4
✅ Customizable Content: Choose from a range of optional units including human resources, finance, managing information, development of information systems, analysing data and creating bespoke business documentation City & Guilds
✅ Practical Skills: Gain hands-on experience applicable to real workplace situations
✅ Professional Development: Build both technical and soft skills essential for administrative roles
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