Performance Management Course
Turn appraisals from a yearly formality into a driver of real results. Our practical performance management training in Mauritius teaches HR professionals, managers and team leaders how to set clear KPIs and SMART objectives, run motivating performance appraisals, give feedback that changes behaviour, and manage underperformance fairly and legally under the Workers' Rights Act 2019.
- Design a full performance management cycle for your organisation
- Set KPIs and SMART objectives that employees actually understand
- Run appraisal and feedback conversations with confidence
- Manage underperformance fairly, legally and constructively
- HRDC refundable for employed participants
Results-Focused, Practical Tools
Flexible Learning (Online / Blended / Face-to-Face)
Workers' Rights Act 2019 Compliance Focus
HRDC Refundable for Employed Participants
Accredited. Recognised. Trusted.
Our HR Management courses are backed by the world's most respected awarding bodies, approved by Mauritius regulators, and trusted by leading organisations across every major industry.
Approved Centre
Authority Registered
Training Provider
Management
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Your Ideal HR Qualification
Based on your answers, here is our recommendation:
Certificate in HR Management
Perfect for beginners entering the HR field.
Why this fits you:
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5,000+
Professionals Trained
Locally & internationally
10+
Years of Excellence
In HR & leadership training
200+
Corporate Clients
Across all industries
20+
Countries Reached
Africa, Asia & beyond
75%
HRDC Refund
On eligible programmes
Duration
Short Course — flexible scheduling
Study Mode
Online / Blended / Face-to-Face
Format
Case studies, role-plays & appraisal practice sessions
Certificate
Certificate in Performance Management
HRDC Refundable
Up to 60% refund for eligible participants
About the Course
In many organisations, performance management means one rushed appraisal a year, generic ratings and no real change. Meanwhile, underperformance goes unaddressed until it becomes a disciplinary problem — or a legal one. This practical performance management course shows HR professionals and line managers in Mauritius how to build a performance system that improves results all year round: clear objectives, honest conversations, fair documentation and a defensible process when performance falls short.
Training is built around practice, not theory. Participants draft real KPIs, rehearse appraisal and difficult feedback conversations in role-plays, and work through Mauritian case studies on managing underperformance. The course pairs naturally with our Recruitment and Selection Course and HR Administration Course, forms part of the pathway to our Diploma in HR Management, and can be delivered in-house through our corporate training solutions.
What You Will Learn
- The Performance Management Cycle: Plan, Monitor, Review, Reward
- Setting KPIs & SMART Objectives That Drive Results
- Designing Appraisal Forms & Rating Scales That Work
- Conducting Effective Performance Appraisal Meetings
- Giving Constructive Feedback & Handling Difficult Conversations
- Continuous Performance Management & Regular Check-Ins
- Managing Underperformance & Performance Improvement Plans (PIPs)
- Poor Performance & the Workers' Rights Act 2019: Fair Process
- Documenting Performance: Records That Protect the Organisation
- Coaching & Motivating Employees to Higher Performance
- Linking Performance to Reward, Recognition & Development
- Rater Bias & Common Appraisal Errors — and How to Avoid Them
Who Should Enrol?
- HR officers and HR managers responsible for designing or running the appraisal system
- Line managers, supervisors and team leaders who conduct appraisals and manage day-to-day performance
- SME owners and general managers in Mauritius who want a simple, effective performance system
- Newly promoted managers preparing to run their first appraisal cycle
- HR professionals dealing with underperformance cases who need a fair, legally sound process
Career Opportunities
Performance management expertise strengthens your profile for both HR and management roles — every organisation in Mauritius needs people who can set objectives, develop teams and handle performance issues professionally.
HR Officer
Performance Management Specialist
HR Business Partner
Team Leader / Supervisor
Learning & Development Coordinator
Line Manager
What Our Participants Say
HR professionals and managers across Mauritius have transformed their appraisal systems and performance conversations after training with DNB Business Institute.
"Our appraisals used to be a box-ticking exercise nobody took seriously. After this course, I redesigned our forms, trained our supervisors on SMART objectives, and this year's reviews actually produced development plans people are following."
"I always avoided difficult conversations with underperformers. The role-plays gave me a structure I could actually use, and the PIP module showed me how to handle a real case fairly — the employee turned around within three months."
"As a business owner, I never had a formal system — just gut feeling at bonus time. I left with a simple performance framework for my 15 staff, and my company claimed the HRDC refund on the course fee."
Approved Training. Real Refunds.
This performance management training is delivered by DNB Business Institute, an MQA-registered institution and an approved City & Guilds and ILM centre. Eligible employed participants can claim an HRDC levy refund of up to 60% through the Human Resource Development Council — and we handle the G1 and G3 paperwork for you.
Frequently Asked Questions
Both. HR professionals learn to design and run the appraisal system, while line managers and supervisors learn to set objectives, conduct appraisals and manage day-to-day performance. Many companies send HR and managers together so the whole organisation applies one consistent approach.
Yes. DNB Business Institute is an HRDC-approved training provider, and eligible employed participants can claim a levy refund of up to 60% of the course fee through their employer. We assist with the G1 and G3 paperwork. Learn more about the HRDC refund process.
Yes. A core module covers identifying the root causes of underperformance, structuring Performance Improvement Plans, documenting the process properly and following a fair procedure consistent with the Workers' Rights Act 2019 before any disciplinary steps are considered.
Yes. You will practise writing KPIs and SMART objectives for real roles in your organisation, learn how to cascade company goals down to individual objectives, and how to review them during the year rather than only at appraisal time.
Yes. Performance management is one of our most requested in-house programmes — we tailor the case studies, appraisal forms and role-plays to your organisation. See our corporate training solutions or contact us for a proposal.
Many participants continue to our Diploma in HR Management for a complete HR skill set, or progress to the Advanced Diploma in HR Management for strategic HR and management-level roles. The Recruitment and Selection Course is a natural companion programme.
Make performance reviews actually work.
Get the tools. Get the conversations right. Get results from your team all year round.
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What You Will Learn — Advanced Business Administration Level 5
The City and Guilds business administration diploma Mauritius Level 5 curriculum covers 7 strategic modules — from corporate governance and financial management to digital transformation and sustainability. Every module is taught with real Mauritius business case studies and directly applicable to senior management roles.
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Professionals with a Level 4 Business Administration qualification who want to progress to Level 5 and open the door to senior management roles
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Senior roles you qualify for and further qualifications you can pursue after completing this diploma.
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Start Your Advanced Business Administration Journey Today
Choose your path below. We reply within one working day with full course details, fees, intake dates, and HRDC refund information. Free 20-minute consultation included. No obligation.
Get course fees, schedule & HRDC details within 24 hours. Full-time or part-time — study while working.
Business management training for teams Mauritius HRDC — customised programme, on-site or online. Group discounts & HRDC paperwork included.
Goes directly to our team in Port Louis — we read every message personally
We confirm the course is right for your experience and goals — and advise on HRDC eligibility
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We send enrolment details and your advanced business administration journey begins
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