Employee Relations Course
Grievances, conflicts and disciplinary cases don't resolve themselves — they escalate. Our practical employee relations training in Mauritius teaches HR professionals and managers how to build positive workplace relations, handle grievances and disciplinary hearings fairly, resolve conflict before it hardens, work constructively with trade unions, and stay on the right side of the Workers' Rights Act 2019 and Employment Relations Act at every step.
- Handle grievances and disciplinary cases fairly and legally
- Resolve workplace conflict before it becomes a dispute
- Conduct workplace investigations that stand up to scrutiny
- Work constructively with trade unions and employee representatives
- HRDC refundable for employed participants
Grievance & Conflict Resolution Skills
Flexible Learning (Online / Blended / Face-to-Face)
WRA 2019 & Employment Relations Act Focus
HRDC Refundable for Employed Participants
Accredited. Recognised. Trusted.
Our HR Management courses are backed by the world's most respected awarding bodies, approved by Mauritius regulators, and trusted by leading organisations across every major industry.
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Authority Registered
Training Provider
Management
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Certificate in HR Management
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5,000+
Professionals Trained
Locally & internationally
10+
Years of Excellence
In HR & leadership training
200+
Corporate Clients
Across all industries
20+
Countries Reached
Africa, Asia & beyond
75%
HRDC Refund
On eligible programmes
Duration
Short Course — flexible scheduling
Study Mode
Online / Blended / Face-to-Face
Format
Case studies, mock hearings & conflict resolution role-plays
Certificate
Certificate in Employee Relations
HRDC Refundable
Up to 60% refund for eligible participants
About the Course
Employee relations is where HR earns its credibility. A grievance handled badly becomes a resignation, a dispute before the Commission for Conciliation and Mediation, or a story that spreads through the whole workforce. A disciplinary hearing run without a fair process becomes an unjustified dismissal claim. And a workplace where small conflicts are ignored becomes a workplace where good people leave.
This practical employee relations course gives HR professionals and managers in Mauritius the skills and procedures for the hard conversations: hearing grievances properly, investigating complaints, chairing disciplinary hearings, mediating conflict and engaging with trade unions under the Employment Relations Act. It deepens the legal foundation of our Employment Law Course and Workers' Rights Act Training, complements the Performance Management Course, builds towards the Diploma in HR Management, and can be delivered in-house through our corporate training solutions.
What You Will Learn
- The Role of Employee Relations in a Healthy Workplace
- Building Trust, Engagement & Open Communication
- Grievance Procedures: Receiving, Hearing & Resolving Complaints
- Conducting Workplace Investigations That Stand Up to Scrutiny
- Disciplinary Procedures & Chairing Fair Hearings
- Conflict Resolution & Workplace Mediation Skills
- Handling Harassment & Bullying Complaints Sensitively
- Managing Absenteeism & Attendance Issues Constructively
- Trade Unions & the Employment Relations Act: Rights & Recognition
- Collective Bargaining & Working With Employee Representatives
- Labour Disputes: Conciliation & Mediation at the CCM
- Employee Relations Under the Workers' Rights Act 2019
Who Should Enrol?
- HR officers and HR managers who handle grievances, discipline and staff complaints
- Line managers, supervisors and team leaders who deal with conflict and attendance issues daily
- Business owners and directors in unionised or fast-growing workplaces in Mauritius
- Industrial relations and welfare officers who liaise with unions and employee representatives
- HR professionals building towards HR Business Partner or Employee Relations specialist roles
Career Opportunities
People who can handle grievances, hearings and union relations calmly and correctly are among the most trusted — and most promotable — professionals in any Mauritian organisation.
Employee Relations Officer
Industrial Relations Officer
HR Officer
HR Manager
HR Business Partner
Welfare Officer
What Our Participants Say
HR professionals and managers across Mauritius trust DNB Business Institute to prepare them for the hardest conversations in the workplace.
"I chaired my first real disciplinary hearing two weeks after the course. The mock hearing practice meant I knew exactly how to run it — notice, representation, evidence, minutes. Our lawyer reviewed the file afterwards and said it was faultless."
"Two of my best team members had stopped speaking to each other and it was affecting the whole department. The mediation framework from this course helped me sit them down and actually resolve it — something I would have avoided completely before."
"Our workforce unionised last year and honestly, management panicked. This course showed us what the Employment Relations Act actually requires and how to build a constructive relationship with the union. Our first negotiation went far better than anyone expected."
Approved Training. Real Refunds.
This employee relations training is delivered by DNB Business Institute, an MQA-registered institution and an approved City & Guilds and ILM centre, with content aligned to the legislation published by the Ministry of Labour, Human Resource Development and Training. Eligible employed participants can claim an HRDC levy refund of up to 60% through the Human Resource Development Council — and we handle the G1 and G3 paperwork for you.
Frequently Asked Questions
Employee relations covers the full relationship between employer and employees — engagement, grievances, discipline, conflict and communication — while industrial relations focuses more narrowly on the collective side: trade unions, recognition, collective bargaining and disputes. This course covers both, because in Mauritian workplaces they are inseparable in practice.
Yes. You will learn the full disciplinary process — notification, the right to be heard, representation, evidence, deliberation and communicating outcomes — and practise it in a mock hearing with feedback, so your procedures meet the fair-hearing standards expected under Mauritian law.
Yes. DNB Business Institute is an HRDC-approved training provider, and eligible employed participants can claim a levy refund of up to 60% of the course fee through their employer. We assist with the G1 and G3 paperwork. Learn more about the HRDC refund process.
Yes. A dedicated module covers trade union rights and recognition under the Employment Relations Act, collective bargaining fundamentals and how to build a constructive working relationship with unions and employee representatives — whether your workplace is already unionised or preparing for it.
Yes. You will learn to plan an investigation, gather and record evidence, interview complainants, witnesses and respondents fairly, maintain confidentiality, and produce an investigation report that can support a disciplinary decision — or withstand external scrutiny if the matter escalates.
Employee relations pairs naturally with our Employment Law Course and Workers' Rights Act Training for the legal foundation. For a complete qualification, progress to the Diploma in HR Management and then the Advanced Diploma in HR Management.
Handle the hard conversations. Keep the good people.
Get the skills for grievances, hearings and conflict — and build a workplace people don't want to leave.
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