Problem Solving Skills

Problem Solving: Transform Challenges into Opportunities
Learn Systematic Approach

course details

Problem Solving Skills

Target Audience

This course is ideal for:
✅ Mid-career professionals seeking to enhance critical thinking skills

✅ Team leaders and managers responsible for organizational challenges
✅ Project managers 
✅ Individuals preparing for Manager role

✅ Entrepreneurs managing multiple business priorities

Benefits

This course is ideal for:
MQA Approved, HRDC Refundable
✅ Solve persistent problems 
✅ Reduce decision-making time ✅Prevent costly mistakes by identifying root causes instead of symptoms
✅ Transform challenges into concrete, actionable steps

✅ Build team consensus around complex solutions
✅ Develop innovative approaches to conventional problems

Overview

Problem Solving equips professionals with a comprehensive methodology for addressing challenges at every level of complexity. This course moves beyond intuitive approaches to provide a systematic framework—the DECODE Method (Define, Explore, Create, Optimize, Deliver, Evaluate)—that works across all problem types. Participants learn to accurately frame problems, generate diverse solution sets, evaluate options objectively, and implement changes effectively. The result is not just better solutions, but transferable skills that enhance decision-making across all professional contexts.

Course Content

Beyond Trial and Error: A Systematic Approach to Problem Solving

Problem Solving curriculum provides a comprehensive framework for addressing challenges of any scale or complexity. Rather than relying on intuition or isolated techniques, this program builds a structured problem-solving methodology you can apply consistently across diverse situations. Each content area combines analytical tools with practical application, ensuring you develop both the mindset and skillset needed to tackle your most pressing professional challenges.

1. Problem-Solving Foundations

  • The Science of Problem Solving: Cognitive Approaches and Biases
  • Problem Typology: Technical, Adaptive, and Complex Challenges
  • Problem-Solving Mindsets and Mental Models

2. Problem Definition & Analysis

  • Root Cause Analysis Techniques (5 Whys, Fishbone Diagrams)
  • Systems Thinking for Complex Problems
  • Stakeholder Mapping and Impact Analysis

3. Information Gathering & Synthesis

  • Research Methods and Data Collection Frameworks
  • Quantitative and Qualitative Analysis Techniques
  • Pattern Recognition and Insight Development

4. Creative Solution Generation

  • Structured Brainstorming and Ideation Techniques
  • Constraint Optimization and Parameter Analysis
  • Cross-Industry Solution Adaptation

5. Decision-Making & Solution Selection

  • Evaluation Matrix Development and Application
  • Risk Assessment and Mitigation Planning
  • Decision Trees and Scenario Planning

6. Implementation Planning & Execution

  • From Solution to Action Plan Development
  • Resource Allocation and Timeline Creation
  • Stakeholder Management and Buy-in Strategies

7. Measuring Success & Iterative Improvement

  • Success Metrics and Evaluation Frameworks
  • Feedback Loops and Continuous Improvement
  • Adapting to Unexpected Outcomes

8. Collaborative Problem Solving

  • Team-Based Problem Solving Approaches
  • Managing Diverse Perspectives and Expertise
  • Facilitating Problem-Solving Sessions

Course Features

Entry Requirements

none

Ceritficate

Certificate of Completion

Delivery Style
✅ Real-life workplace scenarios
✅ Interactive discussions
✅ Group activities & reflection ✅ wins for immediate use at work

Get In Touch with Us!

Contact Us

Get In Touch with Us!

Email

contact.dnbhr@mail.com

Phone

+1 (230) 57561873

Address

4th Floor, Jade Court, Jummah Mosque Street,
Port Louis, Mauritius