course details
Essential Managerial Skills
Target Audience
This course is ideal for:
✅ Managers
✅ Aspiring Managers
✅ Supervisors
✅ Team Leaders
Benefits for Employers
This course is ideal for:
✅ MQA Approved, HRDC Refundable
✅ Enhanced Productivity through cost-free changes
✅ Improved team adaptability and responsiveness
✅ A more motivated and change-ready workforce
Outcome
By the end of this course, participants will be able to:
✅ Understand the key differences between management and leadership, and apply both approaches appropriately in daily work.
✅ Demonstrate essential qualities of an effective manager, including communication, accountability, and problem-solving.
✅ Improved team communication and performance tracking
✅ Apply basic time management techniques to prioritize tasks and meet deadlines more efficiently ✅Lead and manage small changes confidently, helping their teams adapt and perform better.
✅Motivate and engage team members using practical techniques and reward strategies.
✅Build stronger, more collaborative teams by applying effective management practices.
✅Contribute to improving productivity and work quality within their teams and departments.
Overview
This hands-on course is designed for new or aspiring managers, team leaders, and supervisors who need to handle day-to-day challenges with confidence. It focuses on the practical skills every manager needs to succeed—communicating clearly, organizing work, motivating team members, and managing performance fairly and effectively.
Through real workplace examples and interactive activities, participants will develop the tools to lead with clarity, manage small teams efficiently, and make decisions that support both their team and the business.400000000000000
Course Content
🔹Module 1: Manager vs. Leader – Understanding the Difference
What is a manager? What is a leader?
Task-focused vs. people-focused responsibilities
When to manage, when to lead – and how to do both
Real-life examples: How great managers also lead
Inspiring trust while driving performance
🔹Module 2: Qualities of a Manager
Key traits of effective managers: clarity, fairness, consistency
How to lead with empathy and confidence
Developing self-awareness and emotional intelligence
🔹Module 3: The Role of a Manager
What it really means to be a manager
Moving from team member to team leader
Balancing people and performance
🔹 Module 4: Communicate Like a Leader
Clear and respectful workplace communication
Giving instructions that get results
Active listening and managing misunderstandings
🔹 Module 5: Organizing Work and Delegating
Setting clear goals and priorities
Delegating tasks with confidence
Following up without micromanaging
🔹 Module 6: Motivating and Engaging Your Team
Understanding what drives people at work
Building team morale and encouraging initiative
Recognizing efforts and giving feedback that motivates
🔹 Module 7: Handling Difficult Situations
Addressing poor performance or behavior
Dealing with conflict in a calm and fair way
Managing stress—yours and your team’s
🔹 Module 8: Leading with Accountability and Trust
Building trust and credibility as a manager
Leading by example
Staying consistent and fair
🔹 Module 9. Time Management
Managing your time vs. managing team time
Prioritizing daily tasks and avoiding common time-wasters
Simple tools to stay organized and focused
Contact Us
Get In Touch with Us!
contact.dnbhr@mail.com
Phone
+1 (230) 57561873
Address
4th Floor, Jade Court, Jummah Mosque Street,
Port Louis, Mauritius